This Privacy Policy explains how Savon Services LLC (“we”, “our”, “us”, or the “Agency”) collects, uses, stores, shares, and protects the personal information of our clients, website visitors, and anyone else who interacts with our services (collectively, “you” or “your”).

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our services and contact us to request deletion of your data.

This Privacy Policy is incorporated by reference into our Terms and Conditions.

1. Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide Directly

Contact information: name, email address, phone number, and business address;
Account credentials: username and password for your client dashboard;
Business information: company name, industry, target audience, brand assets, and PR goals;
Content and materials: press releases, articles, images, and other content you provide for publication;
Payment information: billing address and payment method details (processed securely through Stripe or approved cryptocurrency platforms — we do not store full card numbers);
Communications: emails, messages, or feedback you send to us.

1.2 Information Collected Automatically

When you visit our website or use our client dashboard, we may automatically collect:

Technical data: IP address, browser type and version, operating system, device identifiers;
Usage data: pages visited, time spent on pages, links clicked, referral URLs;
Cookie data: session cookies and persistent cookies (see Section 7 for details).

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

Payment processors (e.g., Stripe) to verify transactions;
Media platforms and publications in the course of delivering our PR services;
Analytics providers who help us understand how our website is used.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Service delivery: to provide, manage, and improve our PR and media publication services on your behalf;
Account management: to create and administer your client account and dashboard access;
Payment processing: to process subscription payments and issue refunds where applicable;
Communications: to send service updates, approval requests, publication confirmations, and other necessary operational notices;
Marketing: to send newsletters, case study updates, or promotional content. You may opt out at any time;
Legal compliance: to meet our legal obligations, enforce our Terms and Conditions, and respond to lawful requests from authorities;
Security and fraud prevention: to detect, investigate, and prevent fraudulent or unauthorized activity;
Analytics and improvement: to analyze usage patterns, improve our website and services, and develop new offerings.

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

3. Legal Basis for Processing (where applicable)

Where required by applicable law (including for users in the European Economic Area or United Kingdom), we process your personal data on the following legal bases:

Contract performance: processing necessary to fulfill our agreement with you;
Legitimate interests: processing necessary for our legitimate business interests, such as fraud prevention and service improvement, where these are not overridden by your rights;
Legal obligation: processing required to comply with applicable laws;
Consent: where you have given us explicit permission, such as for marketing communications.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our business, including:

Payment processors (Stripe, cryptocurrency platforms);
Cloud hosting and data storage providers;
Email communication platforms;
Analytics and website performance tools;
Media outlets and publication platforms, solely as needed to deliver your requested PR services.

All service providers are contractually required to handle your data securely and only for the purposes we specify.

4.2 Legal and Compliance Disclosures

We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena, court order, or government inquiry). We will notify you of such requests where permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the choices available to you.

4.4 With Your Consent

We may share your information with third parties in any other way with your prior written consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Active client data: retained for the duration of your subscription and for up to three (3) years following termination, to comply with legal and tax obligations;
Payment records: retained for up to seven (7) years as required by applicable financial regulations;
Marketing data: retained until you withdraw consent or opt out;
Website and usage data: typically retained for up to twelve (12) months.

After the applicable retention period, your data will be securely deleted or anonymized.

6. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it, including:

Encryption of data in transit using SSL/TLS protocols;
Secure access controls and authentication for our systems and client dashboard;
Regular security assessments and monitoring;
Limiting access to personal information to employees and contractors who need it to perform their duties.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and any applicable regulatory authorities as required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. The types of cookies we use include:

Essential cookies: required for the website and client dashboard to function properly;
Analytics cookies: used to understand how visitors interact with our website (e.g., Google Analytics);
Preference cookies: used to remember your settings and preferences;
Marketing cookies: used to deliver relevant content and measure the effectiveness of our marketing (only with your consent).

You can control cookie settings through your browser preferences at any time. Disabling certain cookies may affect the functionality of our website. Where required by law, we will obtain your consent before placing non-essential cookies.

8. Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

Right to access: the right to request a copy of the personal information we hold about you;
Right to correction: the right to request that we correct inaccurate or incomplete information;
Right to deletion: the right to request that we delete your personal information, subject to our legal obligations;
Right to restriction: the right to request that we limit how we use your data in certain circumstances;
Right to data portability: the right to receive your data in a structured, machine-readable format;
Right to object: the right to object to our processing of your data for direct marketing or where we rely on legitimate interests;
Right to withdraw consent: where processing is based on consent, the right to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us. We will respond to all verified requests within thirty (30) days. We may ask you to verify your identity before processing your request.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. For CCPA inquiries, contact us at the email above.

9. Children's Privacy

Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information. If you believe we have collected data from a minor, please contact us immediately.

10. International Data Transfers

Our operations are based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards (such as standard contractual clauses) for international data transfers.

11. Third-Party Websites and Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date.

Your continued use of our services after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

Acknowledgement

By using the services of Savon Services LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy.